1 reviews | Active since Dec 2015
Mr CEO Please get someone to resolve this
OUTsurance: I’ve been with them for over 20 years????????? How many of you are aware that OUTsurance will replace body parts with second hand/ grey products just because your vehicle is out of warranty. Did they disclose this to you?? NO. I’ve been asking for this disclosure, but they can’t provide it to me. I’ve been with OUTsurance for over 20 years and had an unfortunate incident where a door mirror had to be replaced. My vehicle has got automatic mirrors and guess what, they replaced it with a grey product and a manual mirror. I’ve been trying to resolve this for the past 2 weeks, but they keep on communicating that they are waiting for a mirror, obviously a secondhanded one from a s**** yard. Are there other insurance companies that uses second-hand parts from a s**** yard to fix their c lients cars??? I’ve been trying to get hold of the CEO of OUTsurance to complain as my complaints are falling on def ears at the so-called Customer Complained Centre but guess what, the CEO’s contact details aren’t even available I wonder why. I am also working for a corporate financial institution, and you can send a mail to my CEO at any time e-mail details are freely available on the internet why isn’t the CEO of OUTsurance details available. I will appreciate it if these people can humble themselves and get back to me. Mr CEO, please get someone to resolve this I am done with OUTsurance!!!!! Please be aware OUT SURANCE are using SECOND HAND AND GREY PRODUCTS to fix your car
Further to our private reply, after receiving your concerning complaint, our client relations manager Poobashni and our Claims manager Siyabonga contacted you.
They have discussed the recourse with you and you were happy with the feedback.
Our claims process certainly let you down and we are truly sorry for this.
We will try our best to ensure that we resolve your matter to your satisfaction.
Regards,
OUTsurance
Further to our private reply, after receiving your concerning complaint, our client relations manager Poobashni and our Claims manager Siyabonga contacted you.
They have discussed the recourse with you and you were happy with the feedback.
Our claims process certainly let you down and we are truly sorry for this.
We will try our best to ensure that we resolve your matter to your satisfaction.
Regards,
OUTsurance
I don't want to drag this issue but it hasn't been resolved. OUTsurance you tried to resolve this but to no avail.
My claim has been going on for over 2 months. I am so tired with this, I have spent 3 and half hours at Nissan Silverton today and we are not there yet. I was told it would only take 1 hour, I have lost 2 and a half hours working time, this can’t carry on.. Nissan SA told me that the problem is with the switch in me vehicle not the mirror, I can’t understand this as the switch was working 100% prior to the replacement of the mirror. How is it possible that the switch all off a sudden don’t work???? I am baffled now, my claim was to replace a side mirror and all of a sudden problems with switches? Who stuffed upped the wiring on this switch as it was working 100% Is it the mirror or the mechanic working on it???
Can someone please advise on this on solve this problem
I don't want to drag this issue but it hasn't been resolved. OUTsurance you tried to resolve this but to no avail.
My claim has been going on for over 2 months. I am so tired with this, I have spent 3 and half hours at Nissan Silverton today and we are not there yet. I was told it would only take 1 hour, I have lost 2 and a half hours working time, this can’t carry on.. Nissan SA told me that the problem is with the switch in me vehicle not the mirror, I can’t understand this as the switch was working 100% prior to the replacement of the mirror. How is it possible that the switch all off a sudden don’t work???? I am baffled now, my claim was to replace a side mirror and all of a sudden problems with switches? Who stuffed upped the wiring on this switch as it was working 100% Is it the mirror or the mechanic working on it???
Can someone please advise on this on solve this problem