Mr.

Outsurance quick, easy and great client services took a turn for the worst or at least for me. I've been with Outsurance for some time now spending a good amount of money every month to have peace of mind that all my vehicle's, house content as well as business are well insured and on top of that the quality and quick responses and actions received from them in the past. Seems like thats exactly where our "relations" will stay is in the past.

I've claimed a simple claim where I had a oh **** moment with my bakkie against my friends trailer... Not the biggest claim to have right? Seems like they might think so as they are dragging their feet with the claim and support to get my vehicle repaired.

When I started the process of the claim all went well, I took my vehicle for a quote in my area and had assurance they are approved for the manufacturer of the bakkie, in the meantime they said I should take my vehicle to a place that is quite a distance from where I live and this place also just did a quotation from pictures not seeing the vehicle witch is fine but there is a great difference between the two quotation I have now.

I'm not in the autobody industry but commonsense prevails that anyone would want the better party to do the work on your vehicle and this place is even in your area thats great.

Outsurance came back and said that they spoke to a person that works at the place I want to take my vehicle for repairs and she advised they are not to that manufacturer approved, it took me all of 5 minutes with this place and they personally send me proof that they definitely are approved in the form of their certification and they also stated that the lady Outsurance claims to have made contact with doesn't even work there. I immediately forwarded the certification to Outsurance and informed them that the lady they spoke to doesn't work there.

The advisor came back stating that she does work there and they will forwarded all information to an advisor and get back to me. To my surprise I again have to follow up and ask questions and and see where we stand with my claim.

Where did customer satisfaction go? When did we lose all pride in ourselves and the workmanship in SA? Its becoming more and more clear that most people and big industries have a I don't care attitude as the must believe their untouchable. When you loose your whole client base to the competition due to poor management don't blame C-19 or bring any of the other excuses that you guys have failed.

I almost want to make a bet that my next premium will be taken out of my account before my claim is even sorted and my vehicle is repaired.

Shame on you Outsurance so disappointed.