moving goalposts - pathetic service

<p> </p> <p>I have been dealing with your claims department since being May for an accident that occurred in April.</p> <p>It's a 3rd party claim, somehow your client reported the incorrect information which required me to get statements from witnesses an accident report all this to collaborate the trust. Yet Hendrick Lukhele seems to move the goalposts with every conversation I have. Creating imaginary hill’s, weather situations ect. How pathetic, tiring and absolutely ridiculous.</p> <p>I've now referred this to his boss which however has the same narrow-minded mind-set and not able to look at the facts that your client knocked into my vehicle at high speed, she admitted to fault, gave me her insurance details to claim for repairs and yet the insurance tries to find unreasonable faults.</p>