1 reviews | Active since Aug 2023
Motor warranty suck
Motor warranty. I git this as it gave me the peace of mind for those big repairs if needed. My car goes vir its service as clock work. And has a full service history as well. So today 5/8/2024 it went for it service and the repair center i formed me that my cooling system and part of drivetrain needs to be repaired and replaced.
So i submitted the claim per outsurance app. And not even 6 min after that they called me. To confirm the claim and inform about access.
So 5 hours after that no answer nor any feedback at all. I had to call and email about 3 to 4 times. So when i did get hold of some one i was told i have to wait 60 days for any claims.
But when i got the cover it asked do you want to becover from that point or at specific date. So i said at thatmpoint and got a mail to inform about the prorata.
And every time i call i get the message that the number is not available at this point. They will send them a mail to call back. But no one does.
So what is this cover good for ? Whey not say have to wait 60 days for any claims to be submitted at all. Why put important infonlike this at such small print that it will be missed 99% of the time.
DO NOT GET THIS AT ALL FROM THEM
Thank you for raising your concerns with us.
Further to our private response we can confirm that our claims manager, Jason, contacted you to address your concerns. As per the motor warranty policy wording, there is a 60 day waiting period. Unfortunately, the incident date was within the waiting period.
Apologies for the disappointment.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us.
Further to our private response we can confirm that our claims manager, Jason, contacted you to address your concerns. As per the motor warranty policy wording, there is a 60 day waiting period. Unfortunately, the incident date was within the waiting period.
Apologies for the disappointment.
Regards,
The OUTsurance Team
