ZJ
Zaheed J

1 reviews | Active since Nov 2016

02 Nov 2016, 09:48

Most useless staff and Legal team

<p>I've been in an accident in April and Outsurance has still not sorted out my third party claim.</p> <p>The people I deal with are so incompitent it's not even funny. They can't even understand a simple instruction.</p> <p>I am fed up and will advise people not to insure anything with them</p> <p> </p>

0
Replies (1)
OUTsurance
OUTsurance's reply03 Nov 2016, 09:20
Official

We are truly sorry about the huge frustration.

Our liability claims manager, Lebo contacted you with an apology. He explained the adjusted assessment report was unfortunately not referred to us by our assessor.

The updated settlement offer has since been sent to you and we endeavour finalising the claim for you as soon as possible.

Regards

Dinky