SD
Shannon D

1 reviews | Active since Jul 2016

05 Feb 2019, 11:42

Most Sarcastic Service I have ever received from your employee ZEE!!

I am utterly disgusted and frustrated! While I'm writing this review, I receiving the utmost *****y attitude from Zinkazeema (quite frankly, I do not care about the spelling of her name). I worked in a call centre, I actually worked in the Conservation Department so I know exactly what she kept trying to do. I politely tried to tell her several times that I am NO LONGER interested in OUTsurance and even went so deep as to delve into some personal history. She kept going and going and going!

Just a small heads up: your staff are trained to not take no for an answer (I get it) but they should also learn some boundaries and not make it their mission to **** someones day off! I have tried several time to cancel with OUTsurance but kept getting roped into it (and it was okay because I needed it and you offered me a decent premium). I now find myself in a difference circumstances and needed to cancel - train your staff to LISTEN and to always be a bit HUMANISTIC! Zee has the most sarcastic, *****y attitude I have ever dealt with and because of HER, there is not a chance in hell that I would EVER come back to OUTsurance or recommended any colleagues, friends or fellow business owners.

DISGUSTED!!

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Replies (1)
OUTsurance
OUTsurance's reply08 Feb 2019, 15:18
Official
Good day ladyshandee,

We take much pride in our service delivery however in the call you are referring to we did drop the ball. 

Mapula our client services manager contacted you to apologise for the terrible experience. We will correct behavior to ensure this does not happen again.

Regards,
OUTsurance