Most disgusting service imaginable
<p>To cut a long store short OUTSURANCE will rob you the second they have a chance. I have been with them for a few years, not once having to claim for any accident while insured by them. My claim, payment and track history is absolutly perfect with them. So yesturday I called them to find out a quote on insurence for when i move later in the month but much to my horrific dismay all i had to do was advise them i was divorced and my premium went up by around R200.00.... ONLY because i am DIVORCED. Can someone explain how my marital status affects my premium. I spoke to a senior supervisor who promised to call me back before 12pm today to resolve this. It is 15:56 and still no phone call. So now when i phone to try to reach this "senior supervisor" they can not see her name on my policy record... But all calls are recorded.. I am so super disgusted by this level of service!</p>
Dear Jackie,
Thank you so much for your patience while we resolved your concerns. We fully understand your frustration and we are very sorry it took longer than we anticipated.
Weliswa has since been in contact and provided you with detailed feedback. If there is anything else I can assist you with you are welcome to contact me directly.
Kind regards,
Alet
Dear Jackie,
Thank you so much for your patience while we resolved your concerns. We fully understand your frustration and we are very sorry it took longer than we anticipated.
Weliswa has since been in contact and provided you with detailed feedback. If there is anything else I can assist you with you are welcome to contact me directly.
Kind regards,
Alet
Good day,
Yes, she has made contact and as soon as the unauthorised debit order that went off my account yesturday has been refunded into my account, everything will have been sorted out. Weliswa did advise me of the debit order that would go off as an error on their part but also promised to have it refunded into my account by tomorrow (08/07/2016)
Thank you
Good day,
Yes, she has made contact and as soon as the unauthorised debit order that went off my account yesturday has been refunded into my account, everything will have been sorted out. Weliswa did advise me of the debit order that would go off as an error on their part but also promised to have it refunded into my account by tomorrow (08/07/2016)
Thank you