1 reviews | Active since Jul 2013
Moses Malatsi, Claim advisor service ratings effected as a result of bad service from Assessor
<p>My claim advisor was excellent in his service, but the the outcome from an assessor effected his rating given through. The awesome ratings to please also show the results for the assesor handling the claim and digital evidance as that part of the service is very bad. The poor claim advisor is the only person you can give a rating and as the rsult from the assessor now effecting his service which is not a true refelction.</p> <p>Assessors claim tjey can not see damage after photos sent to them by the drive in assessor centre as well as photos takien personnaly and sent to the whatsup number provide whereafetr the assessor still put in a note stating that damage can not be seen and therefore it is not bee qouated on will make anyone see red. This type of comments from an assesor is unacceptable and then you take it out on the poor claim advisor. Totally not correct, why is there not a place where you can put in comments why you rate a service as bad will make it self explanatory to the people. Now the claim advisor only receive you had a bad rating without any explanation. Moses is doing a fine excellent professional job on his part, why must he receive bad ratings for other peoples actions?</p>
Thank you so much for taking to time to compliment Moses and also to let us know about your experience.
So sorry that you had to experience this and please note that the complaint will be referred to the management team and they will look into it.
Regards,
Joy
Thank you so much for taking to time to compliment Moses and also to let us know about your experience.
So sorry that you had to experience this and please note that the complaint will be referred to the management team and they will look into it.
Regards,
Joy
