1 reviews | Active since Oct 2016

04 Aug 2017, 08:49

more than 90% increase on premium

<p>On 2/8/2017 our premium was deducted - R822,06. The previous premium was R498,17. The increase is almost double the previous premium. AN INCREASE OF MORE THAN 90%. No e-mails, letters or any other notification was given to inform us of this premium. When we phoned, they said it is our annual increase. We did have a small claim in 2016, the first ever and we have been insured for decades. I feel this is outragious and that the fact that no notification was given makes it unacceptable.</p>

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Replies (1)
OUTsurance
OUTsurance's reply15 Aug 2017, 11:47
Official

Hi cecilia-lottering,

We have been unsuccessful in our attempts to contact you. We have sent you several emails notifying you to please provide us with your information as we are unable to trace any policy with the limited information that was supp****. Please email your details to the email address that was sent to you. If you don't provide any further information we will be unable to assist you.

Thanks, Kelvin