1 reviews | Active since Nov 2024
More than 860% above CPI increase!
Today I officially cancelled my OUTsurance policy after a year of loyalty and great service. I’m sharing this publicly because what happened to me won’t only affect me. It affects every ordinary South African who is already struggling to survive.
I received a 31 percent premium increase, and when I questioned it, I was given multiple reasons that simply don’t justify such an extreme jump. For context: South Africa’s inflation rate is currently around 3.6 percent. Salaries increase on average by about 5 percent annually. Yet OUTsurance sees it fit to raise premiums by over 30 percent and then justify it with reasons such as inflation, car risk profiles, and even “missed premiums” that I did not miss.
I had ONE month where my banking details were changed and I immediately called, made an EFT payment and sorted it out. Yet the company insists I “missed multiple premiums” to justify this insane increase. I have proof that I did not miss payments.
When I raised this, instead of resolving it, they continued to stand on incorrect information and refused to adjust or properly assist. I also mentioned the real issue – not only my premium increase, but the impact on people who don’t know how to question CPI, inflation, or financial metrics. The everyday person who earns R6 000 per month, who quietly accepts an increase letter without knowing their rights, will now pay R200 extra or more – money that could feed a family for a week.
I will be finding another insurer. Not because I cannot afford the increase, but because principle matters. If nobody speaks up, this becomes normal. A 31 percent increase today could easily become 50 percent next year.
To OUTsurance – you have 3 million policyholders. A R200 increase across your client base is roughly R600 million extra per month … that’s over R7.2 billion per year taken from South Africans already drowning in living costs.
One voice may not change the world, but silence changes nothing.
I urge everyone who receives a premium increase to question it, challenge it, and do not accept inflation as an excuse when the numbers don’t add up.
My loyalty is gone. My voice is not.
Thank you for your feedback.
Its sad to see that your recent premium increase led to you cancelling your policy.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and we would like the opportunity to discuss all the points raised.
Our client care manager is looing into the matter and will be in contact with you.
Regards,
The OUTsurance Team
Thank you for your feedback.
Its sad to see that your recent premium increase led to you cancelling your policy.
Please note that our premiums are guaranteed for the first 12 months of your policy. After that, an annual adjustment takes place on your policy anniversary. This adjustment is influenced by several factors, including:
- Claims history
- Inflation-related cost increases
- Underwriting changes
- Market trends
We understand that increases are never ideal and we would like the opportunity to discuss all the points raised.
Our client care manager is looing into the matter and will be in contact with you.
Regards,
The OUTsurance Team
However, your message unfortunately does not address the core of my complaint, which is:
1. A 31 percent increase is not reasonably linked to CPI, inflation, or average salary growth.
2. I was told my increase was due to “missed premiums”, despite proof that I did not miss payments.
3. One corrected debit order issue cannot logically justify a 31 percent increase.
4. Your justification feels standardised and not based on my actual policy history, which is concerning.
5. I am speaking not only for myself, but for the many clients who may accept these increases without understanding that they can question them.
It is not merely sad that I cancelled.
It is worrying that this practice may be happening across your entire customer base.
Since you have offered further discussion, I welcome it – but I will also continue sharing my experience publicly because transparency protects consumers, especially those who don’t know how to challenge premium increases.
I look forward to hearing from your client care manager.
And I hope the conversation is about solutions, not scripted responses.
However, your message unfortunately does not address the core of my complaint, which is:
1. A 31 percent increase is not reasonably linked to CPI, inflation, or average salary growth.
2. I was told my increase was due to “missed premiums”, despite proof that I did not miss payments.
3. One corrected debit order issue cannot logically justify a 31 percent increase.
4. Your justification feels standardised and not based on my actual policy history, which is concerning.
5. I am speaking not only for myself, but for the many clients who may accept these increases without understanding that they can question them.
It is not merely sad that I cancelled.
It is worrying that this practice may be happening across your entire customer base.
Since you have offered further discussion, I welcome it – but I will also continue sharing my experience publicly because transparency protects consumers, especially those who don’t know how to challenge premium increases.
I look forward to hearing from your client care manager.
And I hope the conversation is about solutions, not scripted responses.