VW
Vicki W
1 reviews | Active since May 2021
27 Apr 2022, 17:05
More secure parking -= Pay more monthly
Took the liberty to phone Outsurance that I've moved into a more secure apartment complex with locked garage and remote controlled security gate ( meaning better protection for my car). Thought I would pay less due to this, but NO ... Outsurance decided to increase my monthly payment because I love now 2km further from work. Sorty Outsurance but if thus is how you treat your customers then I'm gone.
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OUTsurance's replyOfficial
05 May 2022, 09:38Good day Vicki,
Further to our private response we can confirm that Zenus our review manager contacted you.
Zenus discussed your profile in detail and he addressed your concerns. There are a variety of factors that we use to determine the appropriate premium for a client, 1 of those factors is the area type.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
Further to our private response we can confirm that Zenus our review manager contacted you.
Zenus discussed your profile in detail and he addressed your concerns. There are a variety of factors that we use to determine the appropriate premium for a client, 1 of those factors is the area type.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
OUTsurance's reply05 May 2022, 09:38
Official
Good day Vicki,
Further to our private response we can confirm that Zenus our review manager contacted you.
Zenus discussed your profile in detail and he addressed your concerns. There are a variety of factors that we use to determine the appropriate premium for a client, 1 of those factors is the area type.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
Further to our private response we can confirm that Zenus our review manager contacted you.
Zenus discussed your profile in detail and he addressed your concerns. There are a variety of factors that we use to determine the appropriate premium for a client, 1 of those factors is the area type.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance