Monthly premium hiked again!

<p>Good day,</p> <p>Yesterday at 10/10:30am I contacted Outsurance to add my smartphone and tablet onto my existing car insurance policy, on revalidating my info, the lady I spoke to, I think her name was Nomsa, asked me if i'm married, I said no and I've never been, she tells me their info says I'm married and I told her I'm not and I've never said I am to Outsurance. She then tells me she'll get someone to review the conversation I had with the advisor that sold me the insurance to find out who's at fault and she will contact me before the end of the day and also send me the recording of the time my marital status was captured.</p> <p>I waited for this phone call the whole day and she never called. At 3am today I get an email from Outsurance with an updated Schedule that has a hiked monthly premium of R2 035.48, up from R1 655.84. This is the SECOND time this is happening!! Not so long ago, Outsurance said I gave them more years in insurance history than i actually had, on review of the info i gave them, they realised it was the advisor that got it wrong & not me, this was only done after they had hiked my premium by R600. They didn't bother calling me first to tell me what went wrong before hiking my premium, just like they've done now.</p> <p> </p> <p>This now seems to me like it's Outsurance modus operandi: secretly hike clients' premiums in the night and hope they don't realise this, debit them and rectify this only if they complain. ************ business practice, that's what this is!!</p> <p> </p> <p>I give you more business and you thank me with a hiked car insurance premium? When I'm not even the one at fault? Who does that???</p>