*********** money Hungry

Joined Outsurance being told it is the best. Laptop got ****** and my wifes jacket out of my car. They tell me no they cannot help me. Fine already angry I ask to claim for her Jacket and my cellphone charger. I was phoned today and was helped nicely. Lady tells me to submit the proof of purchase of these documents also with proof of previous insurance. I asked her for the place I can email it too, she never responds she phones back and and sms gets sent that is the claims email. I send all my documentation to that email. About 6 people phoned me to help with claims except the person that is dealing with the situation. 9 hours later I get pushed through which I take is her on the line. She is arrogant enough to tell me tha I have to send it to the claims email.....which I already did....oh no I need to put the case nr in the subject line. I do not want to claim with this company Id rather spend my own money to replace my things than work with a money hungry company trying to treat us like idiots! Ill take the loss on the chin and find a company willing to help and not be stingy!!!