R
Ruth
1 reviews | Active since Dec 2025
02 Dec 2025, 12:08
Money debited for ca...
Money debited for car insurance without my confirmation,I haven't collected car but money debited already
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OUTsurance's replyOfficial
05 Dec 2025, 10:54Good day Ruth,
Further to our private reply, we reviewed your complaint and calls with our team.
The request to not debit was received after the debit was already submitted and stopping the debit order was then out of our control.
We can confirm that the refund has been processed and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we reviewed your complaint and calls with our team.
The request to not debit was received after the debit was already submitted and stopping the debit order was then out of our control.
We can confirm that the refund has been processed and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply05 Dec 2025, 10:54
Official
Good day Ruth,
Further to our private reply, we reviewed your complaint and calls with our team.
The request to not debit was received after the debit was already submitted and stopping the debit order was then out of our control.
We can confirm that the refund has been processed and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, we reviewed your complaint and calls with our team.
The request to not debit was received after the debit was already submitted and stopping the debit order was then out of our control.
We can confirm that the refund has been processed and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team