MNGUNI Claim Number : ***

Its 7 weeks today and my car is deteriorating everyday.I was offered a pay out from outsurance yesterday since l was having disputes with them in terms of the courtesy vehicle they deecided to pay me for rectifing the damages and my own convinience.This morning l decided to go to their panel beater that they had reffered me to show them how the condition of my car has changed from the 18th of February when the quotation was done to date.The assessor advised me that there is now more damages on the vehicle that did not show then when the assessment was done.Where my car had an accident it was joined and right there where it was joined its now cracking and they advised its a matter of time till its apart.This is the car that l use everyday with my kids and to think how much risk has Outsurance put me and my family its disgusting to say the least.

This morning l tried to call Nunu and was told to leave a mesage which l advised lm always leaving messages and she does not call back.I sent an email as well which included the new quotation and still no response from outsurance.l am very worried that what they want to pay me out there is still more damages in the long run that are being found and its sickening.

I need an assessor from outsurance to come and assess my vehicle properly and a proper work to be done as right now lm driving this car and l do not know when anything will go wrong.I have been patient but this service that has been given by Outsurance its heart breaking.I have also started engaging with the Ombusman which they have advised they will get back to me today to help me resolve this issue.

Right now lm driving a s**** that anything can happen to it and no one cares about that.I pay my premiums with no fail but this is the service we are getting lm very dissapointed at Outsurance and right now even if l had to sell that car l cannot get what the value of that car is because of the state this car is in. Water goes inside the boot everytime it rains and the carpets have been damaged and the smell in the car not going anywhere because of the water going underneath the carpets.

Outsurance you have been nothing but a nightmare in my life you have turned my car into a S**** that is Outsurance busy saying we save on premiums then you give us immature panel beaters that are cheap to just mess up our cars.

Very dissapointed, angry and emotional drained with this whole mess from Outsurance.