miss selling

<p>On Wednesday a lady from outsurance called me regarding my policy. She then spoke to my husband, at that point he was not happy with with the premium and proceeded to transfer him to another gentleman and he was told he will call back to confirm. On the 15th I realized that a additional premium went of my account. How is it possible without confirmation a policy is adjusted. I request that the calls is listen to . And the necessary action taken. </p>