GS
Geoffrey S
1 reviews | Active since Nov 2019
12 Oct 2020, 11:43
Misrepresentation on quoting clients
The company claims that if they cannot beat your current premium they will pay you 500/1500.They never talk of doing a like for like comparison. However,upon claiming they demand your current policy schedule to do a like for like comparison. They even demand details of one's license. This is gross misrepresentation which the relevant regulatory authorities need to deal with
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OUTsurance's replyOfficial
14 Oct 2020, 07:04Hello Geoffrey
You are not being unreasonable in expressing your dismay at all.
It's of course a pity we could not have offered you a saving, but sincerely apologise for informing you of payment, and not do so as, the Ts & Cs were not met.
We confirm our promotion contacted you and the payment was made. This was a result of incorrect advice given to you.
Thank you for affording us the opportunity to have investigated the matter and do the right thing.
Regards
OUTsurance
You are not being unreasonable in expressing your dismay at all.
It's of course a pity we could not have offered you a saving, but sincerely apologise for informing you of payment, and not do so as, the Ts & Cs were not met.
We confirm our promotion contacted you and the payment was made. This was a result of incorrect advice given to you.
Thank you for affording us the opportunity to have investigated the matter and do the right thing.
Regards
OUTsurance
OUTsurance's reply14 Oct 2020, 07:04
Official
Hello Geoffrey
You are not being unreasonable in expressing your dismay at all.
It's of course a pity we could not have offered you a saving, but sincerely apologise for informing you of payment, and not do so as, the Ts & Cs were not met.
We confirm our promotion contacted you and the payment was made. This was a result of incorrect advice given to you.
Thank you for affording us the opportunity to have investigated the matter and do the right thing.
Regards
OUTsurance
You are not being unreasonable in expressing your dismay at all.
It's of course a pity we could not have offered you a saving, but sincerely apologise for informing you of payment, and not do so as, the Ts & Cs were not met.
We confirm our promotion contacted you and the payment was made. This was a result of incorrect advice given to you.
Thank you for affording us the opportunity to have investigated the matter and do the right thing.
Regards
OUTsurance