Misrepresentation and disgust

I have been paying OUTSURANCE for the past 10years for household content. When my fridge and television got damaged. They refused to pay out the claim. Telling me the fridge and TV it's old and can't pay. When I took the policy the agent told me that they will payout in an event of damage. I have never claimed. In the past 10years this is the first claim and they saying they can't pay. I was told by the agent that weather the items are old or new they will payout. I am highly disappointed and disgusted. By OUTSURANCE and their lies by their agent