<p>After finally giving in to all their advertising I sent the sms and was called back for their obligation free quote. After I took up the content insurance I the asked them about the box office movies. Te sales person said he cannot do it only it only applies to vehicles. I then said k I will take a quote for my vehicle. </p> <p> </p> <p>5 minutes later I was called a gentleman from another department called me gave me a 20 min quote I gave him my current insurance company premium and he told me he could not give me the 800 rand or the 5 box office movies because I am already a client with them. To which I asked how when where. Because I specifically asked in am I not a client solely when the 1st debit order went off and the reply from the manager was yes, to which he then also said but you have a profile. </p> <p> </p> <p>I rest my case</p>
Thank you for your speedy response and please train your sales team correctly
Thank you for your speedy response and please train your sales team correctly
Dear Peter-John
Sorry to see this was your experience and the matter was not resolved the first time. Your concerns was escalated to Refilwe who is working in the promotions department and she discussed your concerns. She confirmed the box office credits will be loaded to your account.
If there are any other information you are welcome to contact her directly.
Regards,
Alet
Best regards,
Dear Peter-John
Sorry to see this was your experience and the matter was not resolved the first time. Your concerns was escalated to Refilwe who is working in the promotions department and she discussed your concerns. She confirmed the box office credits will be loaded to your account.
If there are any other information you are welcome to contact her directly.
Regards,
Alet
Best regards,
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