Misleading quote and worse

A while ago I write a very favourable report on Moosa at Outsurance but this was before I read the second policy. I had informed Outsurance that their quote was way higher than the opposition and I would not be accepting it. I then got a call from Moosa offering me an excellent quote and I requested this in writing. A simple EMail was sent with only the new charges shown, which I accepted. It was only a few days later when I went online to check my policy that I realised the benefits had changed giving me less cover. As there had been no mention of this in the EMail I, like any normal person, had taken it that the original quote conditions were unchanged. After a lot of backward and forward a new quotation with the original benefits was sent which was a much higher cost but in line with other quotes. Imagine my surprise to find that my personal details had been changed without any input from me. I was now living in a very secure retirement complex and not a normal residential area and secondly my wife's car was now in a locked garage day and night when it was parked outside day and night. Both were correct on the original quote and I guess they were changed to give a better premium but imagine what would have happened had I accepted and not checked. If you are with Outsurance I suggest you check your policy and do not accept any quote not in writing.