1 reviews | Active since Sept 2013
Misleading Quote
<p>An agent called, we discussed adding the critical illness amount onto my existing death cover, he gave me quotes then i said ill need to take it home and speak to my partner as it’s a bit high, he then went back to his system and stating that his getting his manager for a discount he then told me "X" amount, I said I prefer that amount however still need to speak to my partner and that he should call me back, when he eventually called, he have me an higher amount stating that he haven’t added the "service fees", he then tried again for quotes, I advised him to go back and call me once he receives the amount the he initially stated, still awaiting for the call. I have never received this with my previous interactions with outsurance, in fact Dion as well as ShiAnne was the two consultants who convinced me to stay with outsurance, im not to convinced on this life policy thou! The fact that he gave me an amount then keeps changing it is my concern.</p>
Dear Chane
Thank you so much for bringing the matter to our attention. Your concerns was referred to our Client Care Manager who has since been in contact. She explained the reason why he offered you different premiums and apology for the confusion. Tina will provide the advisor with the necessary coaching.
We appreciate you being so understanding. Tina confirmed she will follow up later in the week with regards to the quote.
Kind regards,
Alet
Best regards,
Dear Chane
Thank you so much for bringing the matter to our attention. Your concerns was referred to our Client Care Manager who has since been in contact. She explained the reason why he offered you different premiums and apology for the confusion. Tina will provide the advisor with the necessary coaching.
We appreciate you being so understanding. Tina confirmed she will follow up later in the week with regards to the quote.
Kind regards,
Alet
Best regards,
