VE
Victor E
1 reviews | Active since Oct 2014
26 Feb 2021, 12:15
Misleading Information
They Advertise & lure clients with 'no claim bonus' but when the payment due date approaches the date is shifted & enquiries registered as a claim just to avoid paying the supposed 'NO CLAIM BONUS'
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OUTsurance's replyOfficial
03 Mar 2021, 12:04Good day Victor,
We were very concerned with your review and immediately escalated the matter to Lerato our claims manager.
Lerato contacted you to address your concerns and she advised you that your OUTbonus is still payable this year. She discussed the recourse with you and you were happy with her intervention.
We are sorry for the initial disappointment.
Regards,
OUTsurance
We were very concerned with your review and immediately escalated the matter to Lerato our claims manager.
Lerato contacted you to address your concerns and she advised you that your OUTbonus is still payable this year. She discussed the recourse with you and you were happy with her intervention.
We are sorry for the initial disappointment.
Regards,
OUTsurance
OUTsurance's reply03 Mar 2021, 12:04
Official
Good day Victor,
We were very concerned with your review and immediately escalated the matter to Lerato our claims manager.
Lerato contacted you to address your concerns and she advised you that your OUTbonus is still payable this year. She discussed the recourse with you and you were happy with her intervention.
We are sorry for the initial disappointment.
Regards,
OUTsurance
We were very concerned with your review and immediately escalated the matter to Lerato our claims manager.
Lerato contacted you to address your concerns and she advised you that your OUTbonus is still payable this year. She discussed the recourse with you and you were happy with her intervention.
We are sorry for the initial disappointment.
Regards,
OUTsurance