Misleading, ********** advice and poor customer Query resolution

I’m very disappointed 😡😡 With Outinsurance. When they concluded my insurance quote with me. They said i will have an additional smart drive discount of 10% off my insurance. According to agreement they discussed with me they said the discount will be automatically activated after my first premium which is after 30days as a regular driver . Considering that my wife is registered as a regular driver. Today it’s after 30days the discount is not activated. My wife logged a complain a very rude and arrogant consultant named Zanele phoned her . Zanele have no product knowledge about her job she was just arrogant and did not want to listen. As she was just muting our call and avoiding her work. We dropped the after she muted us. Zanele mentioned that her manager has logged feedback and following up on the matter— listening to the call & investigating what had been said at sales stage but only to find out after speaking to her manage that no feedback or investigation was done. Her manager Nonzwakazi Isaacs phoned and started calling my wife “lovey” which is very unprofessional, rude & condescending. They still failed to find resolution to our query as Nonzwakazi herself have no product knowledge her or how the smart drive discount works!! As I’m in the process of escalating the matter with insurance Ombudsman…. To fight this misleading and ********** advice they have provided.. it was my first time and last to insure with them😡😡😡😡