1 reviews | Active since May 2019
Misleading & Fabricated information which can't be backed up with proof.
Outsurance has been charging me an incorrect premium, because they did not capture that I have a tracking device installed. When I enquired why this information was not captured, they claim that I said I don't know my tracking company name or I am not sure. Which is very incorrect. I've disclosed that information from day 1 when I took out the cover. To show they are hiding behind that excuse and avoiding giving me a refund for an error which they made, they have been promising recordings of me saying that. 3 weeks later nothing. Dion & Marietjie keep committing to get back to me but to date nothing. I don't know how many times I've also requested a cancellation and they blatantly refuse. I am not happy at with outsurance and the way they do things and treat their clients.
We wish to apologise for the very frustrating service experience, which could have been avoided from the onset.
The matter was investigated. Our advisor could have followed up to ensure we obtain the specs of the tracking device, but sadly did not pursue the matter.
Our client care manager, Jevon contact you. He confirmed we will do the refund for you for the period we have the device noted as 'unspecified'.
Thank you for the opportunity you afforded us to rectify the matter and accepting our apologies for the poor service you have been subjected to.
Regards
OUTsurance
We wish to apologise for the very frustrating service experience, which could have been avoided from the onset.
The matter was investigated. Our advisor could have followed up to ensure we obtain the specs of the tracking device, but sadly did not pursue the matter.
Our client care manager, Jevon contact you. He confirmed we will do the refund for you for the period we have the device noted as 'unspecified'.
Thank you for the opportunity you afforded us to rectify the matter and accepting our apologies for the poor service you have been subjected to.
Regards
OUTsurance