Misleading Customers (Tebogo Tlatsi)
Me and my Husband decided to take a Life cover with OUTsurance only to find out that the guy joined us for a funeral cover even though me we requested a Life cover and we already have a funeral cover with OUTsurance ...i hope your calls are recorded cause even when he read the terms and conditions he mentioned Life cover not funeral cover this is **** and ***** Tebogo Tlatsi that was his name...i want this matter sorted ASAP
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OUTsurance's replyOfficial
01 Dec 2023, 10:20Good day Nothando,
Thanks for bringing this matter to our attention.
After responding privately to your review, we escalated the matter for urgent attention. The sales manager, Allan, listened to the call recording. The policy was under your husband's name, and he accepted cover. Your husband was fully aware that he was taking a funeral cover. Allan has been unsuccessful in his attempts to reach you. Please be advised, the policy has been cancelled.
Please email Allan on the email provided below. He will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention.
After responding privately to your review, we escalated the matter for urgent attention. The sales manager, Allan, listened to the call recording. The policy was under your husband's name, and he accepted cover. Your husband was fully aware that he was taking a funeral cover. Allan has been unsuccessful in his attempts to reach you. Please be advised, the policy has been cancelled.
Please email Allan on the email provided below. He will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply01 Dec 2023, 10:20
Official
Good day Nothando,
Thanks for bringing this matter to our attention.
After responding privately to your review, we escalated the matter for urgent attention. The sales manager, Allan, listened to the call recording. The policy was under your husband's name, and he accepted cover. Your husband was fully aware that he was taking a funeral cover. Allan has been unsuccessful in his attempts to reach you. Please be advised, the policy has been cancelled.
Please email Allan on the email provided below. He will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention.
After responding privately to your review, we escalated the matter for urgent attention. The sales manager, Allan, listened to the call recording. The policy was under your husband's name, and he accepted cover. Your husband was fully aware that he was taking a funeral cover. Allan has been unsuccessful in his attempts to reach you. Please be advised, the policy has been cancelled.
Please email Allan on the email provided below. He will in turn call you to address your concerns.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team