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andre J
1 reviews | Active since Oct 2010
20 Oct 2025, 15:42
Misleading and rude
Contravene the POPI Act and are exceptionally rude. Told clients don't know how to fill in forms, and whilst the website says get a quote in seconds, the agent said that the website is inaccurate. They use this information to bombard and hard sell as a performance-based agent.
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OUTsurance's replyOfficial
23 Oct 2025, 13:05Good day Andre,
Thank you for your valued feedback.
Further to our private response to you, we can confirm that our sales manager, Denzil, contacted you to address your concerns. We have addressed the advisor that was rude to you. It was never our intention to cause you any unnecessary stress or frustration.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
Further to our private response to you, we can confirm that our sales manager, Denzil, contacted you to address your concerns. We have addressed the advisor that was rude to you. It was never our intention to cause you any unnecessary stress or frustration.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply23 Oct 2025, 13:05
Official
Good day Andre,
Thank you for your valued feedback.
Further to our private response to you, we can confirm that our sales manager, Denzil, contacted you to address your concerns. We have addressed the advisor that was rude to you. It was never our intention to cause you any unnecessary stress or frustration.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your valued feedback.
Further to our private response to you, we can confirm that our sales manager, Denzil, contacted you to address your concerns. We have addressed the advisor that was rude to you. It was never our intention to cause you any unnecessary stress or frustration.
We do apologise for your experience with us.
Regards,
The OUTsurance Team