Misleading Advertising

<p>I recently responded to an advert flighted on the RADIO 702 airwaves by OUTSURANCE.</p> <p>In the advert they claim that if they cannot better what you are currently paying on your car insurance, they commit to paying you R800, if you had been claim-free for more than three (3) years with your current insurance company.</p> <p>I subsequently sent–off the SMS requesting a callback.</p> <p>Promptly one of their sales-agents called, with whom I spent the best part of half an hour on the phone with.</p> <p>I could however not commit to anything on the phone at the time, as I had to compare like-for-like.</p> <p>I requested the quote to be sent to me via e-mail.</p> <p>I then duly compared what I was paying and discovered that OUTSURANCE’s was double that amount.</p> <p>I attached my Current Insurance Schedule to a mail and duly asked the agent, to either MATCH OR BETTER the premium I was currently paying.</p> <p>Needless to say, to this day, that after a numerous mails and messages ,which were never returned, I’m still none the wiser and feel that I have no other option, but to escalate the matter.</p> <p>I’m profoundly disappointed with this bad service, as it is contrary to what OUTSURANCE radio adverts promises.</p> <p>I’m of the opinion that it constitutes “False Advertising”.</p> <p>I need Senior Management to remedy this situation, as I’m now forced to follow this route.</p> <p> </p>