HK
Hilton K
1 reviews | Active since Oct 2015
15 Apr 2024, 17:43
Misleading advertising
My mom has her car and house insured with OUTsurance for the last 10 years religiously paying her monthly instalments. OUTsurance has an advert promising pensioners(in particular) with an old model car a discount on their monthly instalments ( as per the TV advert min R300)
I believe my mom being 74 years old and her car is a late model qualifies for this discount
But when she contacted Outsurance she was offered and mere R100 discount !!!!! I think this pathetic to say the least
How could they advertise and offer and not honour their part of the offer !!
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
18 Apr 2024, 16:04Hello Hilton
After having received your feedback, a client care manager reviewed your mother's profile. We were unable to reach her telephonically. A revised schedule was emailed to your mother and we trust she will be satisfied with the outcome.
We are very sorry about the previous disappointing discussion she had and is more than welcome to contact us should she have any further enquiries.
Regards
The OUTsurance Team
After having received your feedback, a client care manager reviewed your mother's profile. We were unable to reach her telephonically. A revised schedule was emailed to your mother and we trust she will be satisfied with the outcome.
We are very sorry about the previous disappointing discussion she had and is more than welcome to contact us should she have any further enquiries.
Regards
The OUTsurance Team
OUTsurance's reply18 Apr 2024, 16:04
Official
Hello Hilton
After having received your feedback, a client care manager reviewed your mother's profile. We were unable to reach her telephonically. A revised schedule was emailed to your mother and we trust she will be satisfied with the outcome.
We are very sorry about the previous disappointing discussion she had and is more than welcome to contact us should she have any further enquiries.
Regards
The OUTsurance Team
After having received your feedback, a client care manager reviewed your mother's profile. We were unable to reach her telephonically. A revised schedule was emailed to your mother and we trust she will be satisfied with the outcome.
We are very sorry about the previous disappointing discussion she had and is more than welcome to contact us should she have any further enquiries.
Regards
The OUTsurance Team
HK
Hilton K's updateReviewer Update
30 Apr 2024, 16:01Hi OUTsurance
Thanks for your speedy response in resolving this issue
A big thank you on behalf of my mom. She received a reasonable discount on her insurance
You have redeemed yourselves
PS; Please priorities customer service staff training ( they are the frontline of your company)
Thanks for your speedy response in resolving this issue
A big thank you on behalf of my mom. She received a reasonable discount on her insurance
You have redeemed yourselves
PS; Please priorities customer service staff training ( they are the frontline of your company)
HK
Hilton K's update30 Apr 2024, 16:01
Reviewer Update
Hi OUTsurance
Thanks for your speedy response in resolving this issue
A big thank you on behalf of my mom. She received a reasonable discount on her insurance
You have redeemed yourselves
PS; Please priorities customer service staff training ( they are the frontline of your company)
Thanks for your speedy response in resolving this issue
A big thank you on behalf of my mom. She received a reasonable discount on her insurance
You have redeemed yourselves
PS; Please priorities customer service staff training ( they are the frontline of your company)