Minor Incident takes over a month to sort out

Dear OUTsurance. I am writing this post to express my bitter disappointment regarding the service that I have received from you. It has been over a month since my car accident (which just needs a bumper replacement) and I have yet to get my car back! The communication between you and Denver Autobody Repairers in Isando, is so appalling that I have to be the one who has to be the mediator between the two of you. I have been using up all of my airtime for the month to ask the both of you to please do your jobs. After a bumper was recommended by the assessor, Denver tells me that the bumper received will not fit my car. Now I have to wait for further authorization for another bumper to ordered, which delays the process even further. After much empty promises, I find that I have to yell at consultants to finally get things (maybe) going. I still have to keep calling to get updates as staff could not be bothered to do this out of their own accord. I find myself wondering if I will even be receiving my car before the year ends as panel beaters close early for the December holidays. Posting on social media is my last hope to guarantee movement in my situation because clearly sitting and waiting has not gotten me much further since the day of the MINOR accident.