Minimum assistance

A person bumped my car last month and outsurance did not provid 100% assistance. I called them 4-5minutes after my accident, due to not knowing what to do. I friendly consultant helped me. But after taking my vehicle to the assessor, minimum communication was received from them. I had to ask my father in-law to go to the repairing company and find out what was happening with my vehicle. The company finally told me my vehicle was ready for collection. Outsurance sent me a message for car collection, but my car was never assessed by an assessor. A day after collecting my vehicle I saw that my wheel cap is different from the others and on my passenger window there are still signs of my mirror slamming upon my window(MARKS). The repairing company said outsurance did not authorise them to repair/replace the window. A week later I found some time to contact them. I contacted outsurance to enquire about the other party and how things are, regarding my access I had to pay and complain about the repairing company. Once they phoned I gave them a suitable time to contact me and they did not. I am unhappy due to the service outsurance provided. I have been with them since my first vehicle, in 2011. And I expected more. If my window is not repaied/replaced and my wheel cap not fixed I have no other choise than to take my business elsewhere in order to receive better service in the future.