****mers !!!! . Never choose them

The worst insurance that never pays and sort your problem out . I’ll never recommend Outsurance to anyone

So I have a VW polo on my policy with Outsurance which was in accident . I logged the claim online and Outsurance came to fetch the car after I sent all pictures and documents they wanted . They took car away to access and then Outsurance called me to let me know the damages and I agreed they said they will send car to CK Coachworks . Then after I received another email saying they no appointed an accessor and I should now speak with him further . Then I found out they never sent my car away and then the accessor which name is Sybrand he send email requesting additional documents which I sent to him . Then he called me to say he want to meet up with me and me being confused and asked why ? He said he just want to check address and where I stay . Then he came and basically was interrogating me like I was lying and accusing me of not driving on that route . And he asked questions all around the issue which my private life like my family cars and who drives them . So the next day my dad said that’s not right what he did cause he through my cell phone looking for discrepancies and all that . So he came to my house and trying to entrapped me which I have all evidence of scene and my car being at scene at the time with accident report of police station . For two weeks he has been letting me run around for telkom statements which he want to go through my cell phone call log with Telkom and yes this is Outsurance I’m not insured with Telkom . He let me me sign affidavit to go through my personal record on my phone and now the car is standing by them for over a month and no one has gotten back to me and everytime I must follow up and call them but no progress . And while the vehicle is standing by them I am paying the bank and they still taking monthly premium insurance