LM
Lulama M
1 reviews | Active since Mar 2022
04 Oct 2023, 14:15
****MERS
I cancelled my policy with Outsurance and cancellation was confirmed. But they deducted a premium. It is now taking forever to return my money yet it was their fault. I must keep calling them to follow up, I never received any curtesy call from them. People be careful who is insuring you.
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OUTsurance's replyOfficial
12 Oct 2023, 14:25Good day Lulama,
Thank you for your review.
The service you experienced is unacceptable. We don't blame you for sharing your dismay. The refund has been processed and will reflect in your account within 48 - 72 working hours. We will address the service transgression accordingly.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your review.
The service you experienced is unacceptable. We don't blame you for sharing your dismay. The refund has been processed and will reflect in your account within 48 - 72 working hours. We will address the service transgression accordingly.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply12 Oct 2023, 14:25
Official
Good day Lulama,
Thank you for your review.
The service you experienced is unacceptable. We don't blame you for sharing your dismay. The refund has been processed and will reflect in your account within 48 - 72 working hours. We will address the service transgression accordingly.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your review.
The service you experienced is unacceptable. We don't blame you for sharing your dismay. The refund has been processed and will reflect in your account within 48 - 72 working hours. We will address the service transgression accordingly.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team