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reyhana.mahomed reyhana.mahomed
1 reviews | Active since Jul 2013
07 Nov 2018, 07:29
Mercy Pule - Most *********** and confused Outsurance consultant!
I have been a client for ~6 years and always received sterling service. But Mercy Pule is the most ***********. I had advised her that I would claim from my own policy on 25/10. I have been sending her mails asking what the next steps are, no response. Finally, on 05/11 she advises that payment will be released. Payment for what?
Please can Outsurance assign someone more competent to deal with my claim. I have always had only praises for Outsurance, but this Mercy person is not someone who can uphold those praises.
Its been two weeks of driving around with a damaged vehicle, please can we get this sorted?
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reyhana.mahomed reyhana.mahomed's updateReviewer Update
07 Nov 2018, 14:33Thank you Kelvin
I have just received a call from Mercy 07/11 14:27 in which she **** about our last conversation being 29/10 and that the issue lies with Regae. Our last conversation was in fact 05/11 when she advised that funds will be released into my account. When I mentioned this, what was her excuse? She is dealing with three Mahomeds!? Please provide this person with training, she needs to be more organised, she can deal with 10 Mahomeds, its not my problem. I am a paying client, and I deserve service from her.
Focus more on your current clients, than paying people R800 to join for this pathetic service.
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reyhana.mahomed reyhana.mahomed's update07 Nov 2018, 14:33
Reviewer Update
Thank you Kelvin
I have just received a call from Mercy 07/11 14:27 in which she **** about our last conversation being 29/10 and that the issue lies with Regae. Our last conversation was in fact 05/11 when she advised that funds will be released into my account. When I mentioned this, what was her excuse? She is dealing with three Mahomeds!? Please provide this person with training, she needs to be more organised, she can deal with 10 Mahomeds, its not my problem. I am a paying client, and I deserve service from her.
Focus more on your current clients, than paying people R800 to join for this pathetic service.
OUTsurance's replyOfficial
09 Nov 2018, 11:35Good day KrazyKia ,
Thank you for bringing this matter to our attention.
We will not tolerate bad service delivery. Siya our Claims Manager contacted you to apologise for the bad experience and he addressed all your concerns. Siya discussed the way forward with you and informed you we will address the matter internally.
Thank you,
Kelvin
Thank you for bringing this matter to our attention.
We will not tolerate bad service delivery. Siya our Claims Manager contacted you to apologise for the bad experience and he addressed all your concerns. Siya discussed the way forward with you and informed you we will address the matter internally.
Thank you,
Kelvin
OUTsurance's reply09 Nov 2018, 11:35
Official
Good day KrazyKia ,
Thank you for bringing this matter to our attention.
We will not tolerate bad service delivery. Siya our Claims Manager contacted you to apologise for the bad experience and he addressed all your concerns. Siya discussed the way forward with you and informed you we will address the matter internally.
Thank you,
Kelvin
Thank you for bringing this matter to our attention.
We will not tolerate bad service delivery. Siya our Claims Manager contacted you to apologise for the bad experience and he addressed all your concerns. Siya discussed the way forward with you and informed you we will address the matter internally.
Thank you,
Kelvin