Memorable call center experience

<p>I recently fell victim to a third part motor vehicle accident as sombody reversed into me from her driveway. Long story short, I informed by a very arogant and ****y legal department agent tha I have two options basicly:</p> <p>1. Claim from my own policy, loose my outbonus and probably have increases to my policy.</p> <p>2. Receive a ammount payed out from the third party's pollicy and pay the outstanding amount of R10000 myself.</p> <p>As both options set me in a loosing position (even if I had no fault in the situasion) I wasn't saticefied and informed the legal department agent that I'd like to talk to my wife and the agent working on my claim. I was laughed at an handled very disrespectfully. This matter was settled after I wrote a Hello Peter review and even though I received a mear phone call with a quick appology from someone other than the ****y legal department agent, it was the agent handling the claim wich saved the day and finally made me stay at Outsurance.</p> <p>Moses Malatsi not only appoligised for the unprofessional manner in wich the legal department acted, he took the time to calmly explain the to options to me. He further used examples to place the whole situation in perspective and made sur that I understand completely. He furthermore phoned me several times thereafter making sure that I know excactly how the claim is progressing. Each and every time he called he acted with the greatest of sensativity and professionalism. The manner in wich he delt with the situation changed my mind from where I wanted to use my influence as a teacher and my social media preacance to warn people against insuring with Outsurance, to keep doing business with them and telling people about my ultimately positive experience thanks to Moses. </p>