mL
mosima L

1 reviews | Active since Sept 2016

23 Jun 2025, 15:58

Me deepest gratitude on Exceptional service.

I am writing to express my heartfelt gratitude and appreciation for the exceptional service I received from your team, particularly Elsabe Kelder, Bridgete Mushoma, and Stephen Gouws, the tow truck driver.

The level of reliability, promptness, and care displayed by your team is truly commendable. Stephen's quick response and kindness in spotting my husband at the accident scene, ensuring his safety, and contacting Outsurance before I could even reach the scene, was truly remarkable. His professionalism and compassion made a difficult situation more manageable.

Elsabe Kelder's dedication to providing excellent service was evident in her visit to our home to check on my husband's injuries. Her empathy and concern for our well-being were greatly appreciated. She has updated us throughout the claim process till the end. Bridgete Mushoma also played a crucial role in ensuring a smooth process on the settlement.Please extend my sincerest thanks to Elsabe, Bridgete, and Stephen for their outstanding service. They are a credit to your company, and I feel fortunate to have dealt with them.

Thank you for your commitment to providing exceptional service; this set you apart. I will definitely recommend your company to others, starting with my immediate friends and family. In the 18 years I owned different cars, your company is the most amazingly exeptional. Enkosi

0
Replies (1)
OUTsurance
OUTsurance's reply23 Jun 2025, 16:04
Official
Hello Mosima,

Wow, what an exceptiona review.

We are thrilled to hear that your claims process was handled so efficiently and that you were assisted promptly without delay.

Thank you for giving recognition where it is due, I'm sure  Elsabe, Bridgete, and Stephen,  will be more than delighted to read this review.

Here at OUTsurance we strive to give AWEsome service so testimonies like these mean the world to us, 

Thank You for your kind words, loyalty and continued support. we value and appreciate it.

Regards
The OUTsurance Team