Maybe we don't always get something out.

I am frustrated just as much as confused. I have been paying this ridiculous company for years now having all my insurance in one place because its the "RIGHT THING TO DO". Bull****......(Its only opening doors to be bul****.) Yesterday when I contacted them it was like I had to appreciate what they are doing for me. Neo was helpful but in the same moment he was like feeding me the same story the whole time about risk profile. Not to mention that he made me feel like I'm boring him. After the call I only got a email to rate the service, no policy documents as promised. Later the day the customer care phoned me and asked why I gave a 2 star rating "which should have been a 1 star" and they followed up and sent me the documents. Paying a highly inflated premium per month I would gladly accept some effort from your side as I work hard for that money. And to think of it, as a client I am just trying to get better pricing from my so called provider, but does not look like my money is good enough. We are hit with this pandemic and not once during this time did Outsurance come to the table like other providers to bring some relief. We paid full right through with no incentive.