KV
Karl V
1 reviews | Active since Jun 2009
13 Jan 2022, 16:05
Manipulators using Forceful Service
I phoned Outsurance a week ago to ask a few questions regarding pet insurance. The process was overly frustrating, and the lady assisting me was forceful and manipulating, asking me for my bank account details, my id number, my address, while all i asked for was a quote and terms and conditions to be sent to my email address so I could go through it before I commit. I eventually go so fed up with the way things were transpiring so I said I am no longer interested good bye. Its been a week now, and Outsurance has been trying to contact me 3 times a day. I have also since received spam calls from maybe 7 other insurance companies. The only way this is possible is if my details were given or sold to third parties by Outsurance. I am highly unimpressed, and will be sure to not contact them ever again.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
18 Jan 2022, 12:20Good day Karl,
Your feedback was naturally concerning and after reading your review, we requested our sales manager to listen to the call recording.
We can confirm that our advisor wasn't forceful as you described. Please note, we would certainly not share your personal information with other insurance companies for marketing purposes.
Collins our sales manager has sent you an email as he would like to address your concerns. Please respond with a date and time that is most convenient for you.
We do apologise for your experience.
Regards,
OUTsurance
Your feedback was naturally concerning and after reading your review, we requested our sales manager to listen to the call recording.
We can confirm that our advisor wasn't forceful as you described. Please note, we would certainly not share your personal information with other insurance companies for marketing purposes.
Collins our sales manager has sent you an email as he would like to address your concerns. Please respond with a date and time that is most convenient for you.
We do apologise for your experience.
Regards,
OUTsurance
Best regards,
OUTsurance's reply18 Jan 2022, 12:20
Official
Good day Karl,
Your feedback was naturally concerning and after reading your review, we requested our sales manager to listen to the call recording.
We can confirm that our advisor wasn't forceful as you described. Please note, we would certainly not share your personal information with other insurance companies for marketing purposes.
Collins our sales manager has sent you an email as he would like to address your concerns. Please respond with a date and time that is most convenient for you.
We do apologise for your experience.
Regards,
OUTsurance
Your feedback was naturally concerning and after reading your review, we requested our sales manager to listen to the call recording.
We can confirm that our advisor wasn't forceful as you described. Please note, we would certainly not share your personal information with other insurance companies for marketing purposes.
Collins our sales manager has sent you an email as he would like to address your concerns. Please respond with a date and time that is most convenient for you.
We do apologise for your experience.
Regards,
OUTsurance
Best regards,
KV
Karl V's updateReviewer Update
18 Jan 2022, 16:39Good day
Thank you for your feedback.
I am going to reject your claim that your "advisor wasn't forceful". I was the one on the other side of the line, not you, and I am stating that the advisor was most definitely forceful. I made several attempts at slowing down the conversation as I could not keep track. The reason for the call was only to ask questions, if I decided to sign any contracts that would only have happened if i could see the conditions of the contract in writing. Clauses were read out to me which I had to agree to in order to process the quote, I noted several times that I need to see the contract or the clauses in writing for me to agree to them, I asked that she email these to me but apparently that just is not possible with Outsurance. Why do you insist that I need to provide my banking details for a quote? Never in my life have I been required to supply banking details, address, ID number, employer details, all for a quote, over the phone? At one stage when I started feeling as though I was being ****med and I noted that I am no longer interested, immediately the line was dropped. At that moment I was entirely convinced that I had been ****med. The lady then phoned back but at this stage all trust had eroded.
I can assure you that I have my fair share of telephonic conversations over my lifetime, and I can tell you when it feels as though I am being loured, ****med or manipulated. I am not saying I was being ****med, but I am saying that it most definitely felt like it.
What I can also tell you is that I most definitely received several insurance related calls within minutes of my conversation with Outsurance. I receive the odd spam call, but I have not received 7 calls in a row in one day. I doubt that is a co-incidence, so if you say none of my details were handed to third parties, then I am telling you that my details were definitely intercepted by third parties.
Thank you for your feedback.
I am going to reject your claim that your "advisor wasn't forceful". I was the one on the other side of the line, not you, and I am stating that the advisor was most definitely forceful. I made several attempts at slowing down the conversation as I could not keep track. The reason for the call was only to ask questions, if I decided to sign any contracts that would only have happened if i could see the conditions of the contract in writing. Clauses were read out to me which I had to agree to in order to process the quote, I noted several times that I need to see the contract or the clauses in writing for me to agree to them, I asked that she email these to me but apparently that just is not possible with Outsurance. Why do you insist that I need to provide my banking details for a quote? Never in my life have I been required to supply banking details, address, ID number, employer details, all for a quote, over the phone? At one stage when I started feeling as though I was being ****med and I noted that I am no longer interested, immediately the line was dropped. At that moment I was entirely convinced that I had been ****med. The lady then phoned back but at this stage all trust had eroded.
I can assure you that I have my fair share of telephonic conversations over my lifetime, and I can tell you when it feels as though I am being loured, ****med or manipulated. I am not saying I was being ****med, but I am saying that it most definitely felt like it.
What I can also tell you is that I most definitely received several insurance related calls within minutes of my conversation with Outsurance. I receive the odd spam call, but I have not received 7 calls in a row in one day. I doubt that is a co-incidence, so if you say none of my details were handed to third parties, then I am telling you that my details were definitely intercepted by third parties.
KV
Karl V's update18 Jan 2022, 16:39
Reviewer Update
Good day
Thank you for your feedback.
I am going to reject your claim that your "advisor wasn't forceful". I was the one on the other side of the line, not you, and I am stating that the advisor was most definitely forceful. I made several attempts at slowing down the conversation as I could not keep track. The reason for the call was only to ask questions, if I decided to sign any contracts that would only have happened if i could see the conditions of the contract in writing. Clauses were read out to me which I had to agree to in order to process the quote, I noted several times that I need to see the contract or the clauses in writing for me to agree to them, I asked that she email these to me but apparently that just is not possible with Outsurance. Why do you insist that I need to provide my banking details for a quote? Never in my life have I been required to supply banking details, address, ID number, employer details, all for a quote, over the phone? At one stage when I started feeling as though I was being ****med and I noted that I am no longer interested, immediately the line was dropped. At that moment I was entirely convinced that I had been ****med. The lady then phoned back but at this stage all trust had eroded.
I can assure you that I have my fair share of telephonic conversations over my lifetime, and I can tell you when it feels as though I am being loured, ****med or manipulated. I am not saying I was being ****med, but I am saying that it most definitely felt like it.
What I can also tell you is that I most definitely received several insurance related calls within minutes of my conversation with Outsurance. I receive the odd spam call, but I have not received 7 calls in a row in one day. I doubt that is a co-incidence, so if you say none of my details were handed to third parties, then I am telling you that my details were definitely intercepted by third parties.
Thank you for your feedback.
I am going to reject your claim that your "advisor wasn't forceful". I was the one on the other side of the line, not you, and I am stating that the advisor was most definitely forceful. I made several attempts at slowing down the conversation as I could not keep track. The reason for the call was only to ask questions, if I decided to sign any contracts that would only have happened if i could see the conditions of the contract in writing. Clauses were read out to me which I had to agree to in order to process the quote, I noted several times that I need to see the contract or the clauses in writing for me to agree to them, I asked that she email these to me but apparently that just is not possible with Outsurance. Why do you insist that I need to provide my banking details for a quote? Never in my life have I been required to supply banking details, address, ID number, employer details, all for a quote, over the phone? At one stage when I started feeling as though I was being ****med and I noted that I am no longer interested, immediately the line was dropped. At that moment I was entirely convinced that I had been ****med. The lady then phoned back but at this stage all trust had eroded.
I can assure you that I have my fair share of telephonic conversations over my lifetime, and I can tell you when it feels as though I am being loured, ****med or manipulated. I am not saying I was being ****med, but I am saying that it most definitely felt like it.
What I can also tell you is that I most definitely received several insurance related calls within minutes of my conversation with Outsurance. I receive the odd spam call, but I have not received 7 calls in a row in one day. I doubt that is a co-incidence, so if you say none of my details were handed to third parties, then I am telling you that my details were definitely intercepted by third parties.
OUTsurance's replyOfficial
19 Jan 2022, 09:04Good day Karl,
Thanks for your further feedback.
Collins our sales manager would like to discuss the call in detail with you. Please respond to Collins's email with a date and time that is most convenient for you.
Regards,
OUTsurance
Thanks for your further feedback.
Collins our sales manager would like to discuss the call in detail with you. Please respond to Collins's email with a date and time that is most convenient for you.
Regards,
OUTsurance
Best regards,
OUTsurance's reply19 Jan 2022, 09:04
Official
Good day Karl,
Thanks for your further feedback.
Collins our sales manager would like to discuss the call in detail with you. Please respond to Collins's email with a date and time that is most convenient for you.
Regards,
OUTsurance
Thanks for your further feedback.
Collins our sales manager would like to discuss the call in detail with you. Please respond to Collins's email with a date and time that is most convenient for you.
Regards,
OUTsurance
Best regards,