Management at outsurance is really bad

Yet again outsurance is not keeping up to thier word. An few weeks again I posted on hello Peter about outsurance and what happen. They were so quick to phone to me, said they will sort it out quickly for as I have been waiting an good two months for the record I requested. I have been phone they for the last week requesting to spoke to patrick yende as to I was only dealing with him. But I can never get threw to him and everytime I must hear "we will sent him the messages over to Patrick to phone you" guess what I have been waiting for an hole week and half for him to phone me, and Patrick is an manager at outsurance. This is what you call pointless insurance!!! Thier no words to describe this kind of services you are gaving me. Really really bad.