Management

Good day I am not sure who to take this up with anymore.We spoke to Howard Mphogo on Thursday the 26 May he assured us he will solve the issue and get back to us ,another 4 days gone no solution.Can someone please attend to this utmost urgent for me ,but definitely not for Outsurance Tebogo also assist us in extending rental vehicle Carello auto assured Tebogo that the parts will arrive Friday the 3rd of June although the service provider told me the same day the parts are only expected at the end of June.The rental vehicle must be back Thursday 16 june .The service provider seems not to care as this just another case every 2 days automated sms parts still awaiting .Up to now did any Manager of outsurance got back to me see message below from Mali Nkomo"Good day,As discussed telephonically, the query below has been escalated to management and have asked the manager to contact you. I need clarity on where I will get a vehicle to work from either Outsurance or Carello Auto ..The service provider send from Beginning told me 3 Months for parts .for Outsurance every time different times Not sure if this is such issue why didn't outsurance write the vehicle off as damages repair cost is high,and no parts available I still think they need to evaluate again .No one can be without vehicle for 3/4 Months ,that is my bread and butter No one in Senior position gets back to you