DP
David P

1 reviews | Active since Mar 2014

06 Oct 2023, 12:39

Making it as difficult as possible to cancel.

Making it as difficult as possible to cancel: cannot stop the insurance through the portal. Limited hours to contact for administration. No response to emails when you final get the procedure.

Have been trying to cancel the motor vehicle insurance of my deceased mother. No response to the email given. I see they have now merely updated the policy. Absolutely pitiful.

0
Replies (2)
DP
David P's update06 Oct 2023, 14:10
Reviewer Update
Blank reply? 🤡
OUTsurance
OUTsurance's reply10 Oct 2023, 16:07
Official
Good day David,

We are sorry for your loss. Not good to hear about your challenging experience when trying to cancel your late mom's policy.

We can confirm that the policy has been cancelled. There won't be any further debits from the account. 

Please accept our sincere apologies for the inconvenience caused.

Regards,
The OUTsurance Team