MN
Marlene N
1 reviews | Active since Mar 2022
15 Mar 2022, 08:20
Lying to the customer - outsurance pet
Can i give them less than a 1 star rating...they dont even deserve this! I moved to outsurance from dotsure. Biggest mistake ever! They promised me the same coverage than dotsure. Exactly the same... its now the second time i would like to claim...and again they said o no, mam thisbis routine cate...and is not covered by outsurance! One plan covers sterilization, dot sure covers sterilization...but not out surance! They do not want your dog to breed...but they do not pay for sterilization either! I will never do any business with outsurance again! Marlene ***
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OUTsurance's replyOfficial
17 Mar 2022, 12:31Good afternoon Marlene,
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Michelle has been in contact with you.
She has audited the sales call and based on the misunderstanding we will assist with your claim.
We have confirmed that the current cover you have is the same as Dotsure, with higher limits with us.
We apologise for the misunderstanding and are glad that we could assist you.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Michelle has been in contact with you.
She has audited the sales call and based on the misunderstanding we will assist with your claim.
We have confirmed that the current cover you have is the same as Dotsure, with higher limits with us.
We apologise for the misunderstanding and are glad that we could assist you.
Regards,
OUTsurance
OUTsurance's reply17 Mar 2022, 12:31
Official
Good afternoon Marlene,
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Michelle has been in contact with you.
She has audited the sales call and based on the misunderstanding we will assist with your claim.
We have confirmed that the current cover you have is the same as Dotsure, with higher limits with us.
We apologise for the misunderstanding and are glad that we could assist you.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Michelle has been in contact with you.
She has audited the sales call and based on the misunderstanding we will assist with your claim.
We have confirmed that the current cover you have is the same as Dotsure, with higher limits with us.
We apologise for the misunderstanding and are glad that we could assist you.
Regards,
OUTsurance