LYING TO CLIENTS ABOUT THE POLICIES
I'M SO DISAPPOINTED IN OUTSURANCE I HAD LIFE INSURANCE SINCE 2013 AND I WANTED TO CANCEL MY POLICY AS I COULDN'T AFFORD IT ANYMORE AND THE LADY THAT ASSISTED ME ADVISED ME TO TAKE A LOWER PREMIUM AND CONTINUE WITH THE POLICY AND I ASKED HER TO CALL ME THE FOLLOWING MONDAY AND THAT WAS NEVER DONE AND A MONTH WENT BY AND I LODGED A COMPLAINT WITH THEM SPOKE TO A GUY AND HE CHANGED THE PREMIUMS FOR ME AND SENT PROOF BUT ON MY PAY DAY I WAS SENT AN SMS THAT MY POLICY IS CANCELLED DUE TO UNPAID PREMIUMS I AM REALLY NOT HAPPY ABOUT THIS AS I WASN'T PLANNING TO CANCEL MY POLICY ANYMORE I AM DEMANDING ALL MY PREMIUMS BACK
Hello refioe-bawela
We don't blame you for expressing your dismay at all!
Our client care manager, Tina contacted you after having investigated what had transpired.
Our advisor failed to provide you with a follow up call, as was promised. This led to the old premium being submitted incorrectly and your decision to reverse the premium.
Tina has since reinstated the cover. Please accept our sincere apologies for the tedious and frustrating service experience.
Regards
Dinky
Hello refioe-bawela
We don't blame you for expressing your dismay at all!
Our client care manager, Tina contacted you after having investigated what had transpired.
Our advisor failed to provide you with a follow up call, as was promised. This led to the old premium being submitted incorrectly and your decision to reverse the premium.
Tina has since reinstated the cover. Please accept our sincere apologies for the tedious and frustrating service experience.
Regards
Dinky