Lying disorganised Company

I have logged a ****** bike with Outsurance this week. After a being visited by detectives, giving statement to police etc. I have started this process. I have waited patiently for them to reply which they did. Claim was approved and I was told that everything is sorted and ok for me to visit a bicycle shop appointed by them. Everything sorted...Right? Wrong. Then I got a phone call saying that an assessor is appointed. What the f.... Phone the bicycle shop and they then advise that they have got the go-ahead from Outsurance to replace my ****** bike. Got a phone call from the assessor saying that she will only come and see me on Monday and then it can take another 8working days. Know how the hell do you approve something and then withdraw your approval? Is that even legal??? So Outsurance... and your employees I dealt with: Juan-Mari Erasmus and Maxcean Martlow not cool. I wish I could have taken this thing further. Maybe someone here can advise on this matter.