Lying Dishonest Claims Advisor

My vehicle was broken into last December and a lot of stuff was ******, I was told by the consultant that only the window would be repaired and all of the ****** goods was not insured, I was totally shocked as I was under the impression that the goods in a vehicle that was broken into or ****** was also insured, as I had with my previous insurer, anyway a guy by the name of Kyle Barclay contacted me a few days later to explain something about a cover endor*****t that they have done on my policy and that he was also sending me an emailing with regards to that. I did say to one of the consultants that I will sort out when I get back to work in January 2018. On 9th February 2018 I rep**** to Kyle’s email to contact me as I needed to understand the change on the cover, I did not get a response to date, now here comes the big problem on the 1st June my husband called Outsurance to register a claim for a windscreen and I asked to enquire about the claim regarding the break in, I got on the line and the consultant said that the goods in the vehicle are not insured and I will have to have a separate OUT and About cover which was cancelled but I said to her that I moved from another company to you and I was not aware that my items were not covered I wanted the same cover what is the point of moving over because of better premiums but getting less value, she said that she will go back and listen to the call and get back to me by Monday the 4th June 2018. I got a call from the claims department from ANTHONTY COLMAN on Monday as promised and he said that I had and Out and About cover and he had on record items ****** for +-R7500 I told him that there were much more things missing like over R20 000 and it was a while ago so I cannot really remember every item, please note we were moving and the vehicle was loaded. I was told by ANTHONTY COLMAN that I must make a list of all of the items that I can remember and an estimate and mail to him. The items that I listed came to an estimate of +- R40 000 and it is only the value of the items that I could remember. ANTHONTY COLMAN called me on the 6th June to say that my Out and About had a limit of R15000 and that I was only going to get paid that amount but I explained as I have above that I presumed that the goods were included in the vehicle insurance. I called ANTHONTY COLMAN the very same day as I was busy when he called me to discuss further, I left a message as he was busy on another call. He called me backed a few minutes later were I discussed the above and I said that I will forward him the mail from Kyle aswell, he also requested the previous insurance schedule. I sent that to him the very same day. On Friday 8th June 2018 my husband called him as we had no feedback, within a few minutes he called me to say that I did not send the insurance schedule to him, and that I sent it to someone else at Outsurance, its funny he said that as I copied the email address from an email that he sent me. Now he says that I was only insured for R5500 for unspecified OUT and About from the previous insurer and I told him that is not correct as items in the vehicle is included in the vehicle premium and we went on about this for a very long time I told him to contact the insurance to verify. My husband, ANTHONTY COLMAN and the other insurance went on a conference call and the person explained but unfortunately the call cut. My husband tried calling ANTHONTY COLMAN back but in vain after a while he called me back to ask if I saw his last email I did not as by that time I had left the office, he then explained that he was correct and I HAVE IT ON MAIL that with the previous insurance I am only covered for R5500 NOW THAT IS NOT WHAT THEY HAVE TOLD ME so I disagreed and asked to call the insurance and we had another conference call to which the person said the R23000 is the maximum amount that they will pay out if the goods are ****** for a vehicle and I I mentioned a hundred times it is not a separated cover, So ANTHONTY COLMAN asks the person from the other insurance the same question in literally a million times he was sort of interrogating the person and I asked him to stop it what more does he want as he is not getting the answer what he wants, I told him he is being unrealistic, how many more time is he going to ask the same question I WANT TO SPEAK TO A SENIOR and then I get an answer his MANAGER is not in he will call me on Monday (today ) I said I want to speak to someone now and he said he will get someone to call me. And what do you think, well I never got the call. All I am saying is that they must pay me the R23 000 from the vehicles cover and the balance which was paid from what they call an OUT and ABOUT cover which I was told way back in 2011 by their consultant is that, that is a hand bag cover. And if it was only R15 000 why did they pay R15144.91 ANTHONTY COLMAN IS A **** AND A DISHONEST PERSON, I HAVE ON EMAIL THE LIES THAT HE WROTE ABOUT WHAT MY PREVIOUS INSURANCE TOLD HIM. HE MUST BE DISIPLINED FOR LYING TO A CLIENT - HOW AM I SUPPOSED TO TRUST MY INSURANCE IF THEY HIRE PEOPLE LIKE ANTHONTY COLMAN DOES HE GET A COMMISSION FOR NOT PAYING CLAIMS?

Regards Nafisa