Lying company

I took out insurance with OUTsurance last year December and was told my policy includes scratch and dent protection and that was the reason why I took up their offer. On Sunday 29 September 2024 I tried putting in a claim for a minor scratch on the app and when I couldn’t find such option I opted for them to call me. On Tuesday 01 October 2024 I called OUTsurance because they didn’t bother to call. I logged a claim and was told to send the car in for inspection the following day. My car was assessed and I was told they would treat the claim like a normal vehicle accident meaning my access would be the same even if it’s a minor scratch and dent.

I told the claim consultant and she said she would listen to the recording and get back to me. She came back today and she while the person I dealt with did mention that my cover includes minor scratches and dents it will be treated the same way as a normal accident. Why advertise something like if it’s not going to be treated differently especially if it’s not at an extra cost? Every other insurance company I spoke to last year said they offer such cover but would have been extra. Had the person I spoke to not advertised it so much even after I asked him numerous times and he said yes at no time did he explained or repeated that it would be treated the same way as a normal vehicle accident claim.

I’m definitely going to cancel my insurance with OUTsurance and move somewhere else where I won’t be **** to.