SN
Sihle N

1 reviews | Active since Feb 2013

29 Jan 2020, 15:39

Loyalty(7 years) and good record counts for nothing

I have been a loyal customer with Outsurance for almost seven 7 , precisely 6.11 months. I have paid my monthly premiums hustle free , every month during the stay with them ,there has been on issue whatsoever. I have only claimed once , a windscreen damage that's it nothing else. I called them a few time to have a policy review given my good record and loyalty. That to them counts for nothing, they insist on a yearly adjustment because I claimed for a windscreen. I am not will to settle for that , they do not consider all other factors like my driving experience , age and the fact that the very same cars loses value (depreciates). I feel I wasted a great deal of my life to a selfish and a self centered company that only cares about its profits and milking loyal customers like me. I will cancel out my policy soon , I will not pay the increase ,I rather pay it through another insurance company.

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Replies (1)
OUTsurance
OUTsurance's reply03 Feb 2020, 07:52
Official
Hello Sihle

We are very sorry we made you feel as if we don't value as a client!

Our client care manager contacted you and discussed the rerate in more detail. She also updated your occupation which did result in a reduction of your premium.

Thank you for allowing us the opportunity to call and assist you.

Regards
OUTsurance