1 reviews | Active since Feb 2013
Loyalty(7 years) and good record counts for nothing
I have been a loyal customer with Outsurance for almost seven 7 , precisely 6.11 months. I have paid my monthly premiums hustle free , every month during the stay with them ,there has been on issue whatsoever. I have only claimed once , a windscreen damage that's it nothing else. I called them a few time to have a policy review given my good record and loyalty. That to them counts for nothing, they insist on a yearly adjustment because I claimed for a windscreen. I am not will to settle for that , they do not consider all other factors like my driving experience , age and the fact that the very same cars loses value (depreciates). I feel I wasted a great deal of my life to a selfish and a self centered company that only cares about its profits and milking loyal customers like me. I will cancel out my policy soon , I will not pay the increase ,I rather pay it through another insurance company.
We are very sorry we made you feel as if we don't value as a client!
Our client care manager contacted you and discussed the rerate in more detail. She also updated your occupation which did result in a reduction of your premium.
Thank you for allowing us the opportunity to call and assist you.
Regards
OUTsurance
We are very sorry we made you feel as if we don't value as a client!
Our client care manager contacted you and discussed the rerate in more detail. She also updated your occupation which did result in a reduction of your premium.
Thank you for allowing us the opportunity to call and assist you.
Regards
OUTsurance
