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Sarah E
1 reviews | Active since Jan 2016
26 Sept 2019, 12:33
Loyalty means nothing today.
Outsurance, after 15 years of loyal service from my family, paying more expensive rates for piece of mind. I just need to get my anger out and tell you that as a young person trying to get started in this world. You have ruined everything, as if the trauma wasn't bad enough for us, for the next 7 years, we will sit with a piece of s**** metal and in 120k debt - We and everybody around us will forever know not to do any business with your company. After 15 years.
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Replies (2)
OUTsurance's replyOfficial
26 Sept 2019, 15:20Hello Sarah
Having a claim rejected is obviously most distressing and not at all the desired outcome we wish for any of our clients.
We will never reject a valid claim, we assure you. We will also not settle invalid claims, as we owe it to all our clients to pay out valid claims.
The rejection of the claim was clearly discussed with our client and a formal response to the disputed rejection was sent via email as well. The letter furthermore provided detail of the recourse our client could take by referring the outcome of the claim to the office of Short Term Ombudsman.
We are very sorry about the financial burden you are left with.
Regards
OUTsurance
Having a claim rejected is obviously most distressing and not at all the desired outcome we wish for any of our clients.
We will never reject a valid claim, we assure you. We will also not settle invalid claims, as we owe it to all our clients to pay out valid claims.
The rejection of the claim was clearly discussed with our client and a formal response to the disputed rejection was sent via email as well. The letter furthermore provided detail of the recourse our client could take by referring the outcome of the claim to the office of Short Term Ombudsman.
We are very sorry about the financial burden you are left with.
Regards
OUTsurance
OUTsurance's reply26 Sept 2019, 15:20
Official
Hello Sarah
Having a claim rejected is obviously most distressing and not at all the desired outcome we wish for any of our clients.
We will never reject a valid claim, we assure you. We will also not settle invalid claims, as we owe it to all our clients to pay out valid claims.
The rejection of the claim was clearly discussed with our client and a formal response to the disputed rejection was sent via email as well. The letter furthermore provided detail of the recourse our client could take by referring the outcome of the claim to the office of Short Term Ombudsman.
We are very sorry about the financial burden you are left with.
Regards
OUTsurance
Having a claim rejected is obviously most distressing and not at all the desired outcome we wish for any of our clients.
We will never reject a valid claim, we assure you. We will also not settle invalid claims, as we owe it to all our clients to pay out valid claims.
The rejection of the claim was clearly discussed with our client and a formal response to the disputed rejection was sent via email as well. The letter furthermore provided detail of the recourse our client could take by referring the outcome of the claim to the office of Short Term Ombudsman.
We are very sorry about the financial burden you are left with.
Regards
OUTsurance
SE
Sarah E's updateReviewer Update
26 Sept 2019, 15:23We are taking it further with the Ombudsman as it was NOT valid. Thanks for nothing.
SE
Sarah E's update26 Sept 2019, 15:23
Reviewer Update
We are taking it further with the Ombudsman as it was NOT valid. Thanks for nothing.