Loyalty Means Nothing to OUTsurance – Disappointed After 7+ Years

I’ve been a loyal OUTsurance client for over 7 years, with both personal and business insurance under their cover. Despite this long-standing relationship and consistently paying my premiums on time, I was disappointed and frustrated when I recently asked for a discount on my car insurance – specifically on my 2019 Mercedes A200, which carries a very high premium.

To my surprise, OUTsurance flatly refused to assist or offer any meaningful discount, even after I pointed out my loyalty, the multiple policies I hold, and the fact that I haven’t claimed irresponsibly over the years.

What’s the point of customer loyalty if it’s not rewarded or even acknowledged? Premiums keep increasing, yet there’s no effort to retain or value long-term clients. I expected far better treatment from a company that markets itself as customer-focused.

I’m now seriously considering moving my personal and business insurance elsewhere – to a provider that actually values and rewards loyalty. OUTsurance, it’s not too late to change your approach.