Loyalty Means Nothing to OUTsurance

I am extremely disappointed with the service I received from OUTsurance. I have been a loyal customer for many years, and they insure most of my belongings. Since taking out the mechanical insurance plus or minus 4 years, I had never made a single claim—not once. But when I finally needed assistance, they let me down completely. I was left without transport to get to work, and the lack of support during such a stressful moment was truly heartbreaking. Despite never missing a single payment, I felt disregarded and unvalued. What made the experience even more upsetting is how quickly they pointed out that I had not informed them that my vehicle had reached 300,000 kilometres—something that only happened in July 2025. Instead of offering guidance or understanding, they used this as a reason to dismiss my claim. I am very disappointed, to say the least. I genuinely believed OUTsurance was the best insurer out there, but this experience has shown me that my trust in the company was misplaced. Their treatment of long-standing, loyal customers is incredibly disheartening, and I can no longer recommend them based on the service I received.