loyal Outsurance customer not so loyal anymore.

I am absolutely frustrated and upset and feel completely done in and **********. I had a claim for two phones insured with outsurance and it was done separately. I was told for the one that they will pay the value of insured amount out as it is not repairable which was done promptly, as for the second phone the sony Z5 insured for R13000-00,claim no ********** 72 platinum repairs were to fix the phone, this has been going on since 09/10/18. The access was paid to platinum, days and then weeks went by and no phone, I had to contact outsurance and then I was told the phone is no longer repairable, fine what is another few days without a phone, they said it will be replaced with the xperia z5 or a better version. I was contacted to update the new phones(still at the time had no replacement phone for the z5) on the system and I was asked would you like to keep the z5 insured at 13000, I said it is fine keep both the insured totals the same, then I am told " Your insured amount will go up a little with about R150, I told the lady hang on, but why it is for the same insured amounts, she asked if I want to change my insured amount, I had a look at the value of the z5 currently and first price that came up on google was R7200-00. Absolutely furious I contacted outsurance back to ask why am I getting a phone that is worth less than what I insured it for, many phone calls went to and from outsurance with no one able to sort this out. This morning 30/10/2018 I received my phone, guess what OUTSURANCE replaced my phone with a z5 compactum that was like the baby version of what I originally send in to them and this phone was discontinued. It is worth much much less than the z5 currently , that is a rotten move and then you still try and increase my monthly premium with R150.00 pm. I have been with outsurance for over 10 years, never claimed for out and about in most probably 6 years or could be longer, I have my house insured through outsurance, I have life cover with outsurance and this is how I get treated. You can come and collect your phone. Again a consultant will get back to me because again they dont know how to sort this out. I feel this claim done through outsurance has been *************, ********* in my eyes. PS I would have left a complaint on OUTSURANCE site but they only allow 1000 characters. And its not for lack of trying to deal with consultants to sort this out as its not dealt with, some very helpful and understanding but seem like they all hit a dead end!